hjili Casino Privacy Policy

1. Introduction

1.1 hjili Casino is committed to protecting the privacy and personal data of all players and visitors to the hjili platform. We understand that trust is the foundation of any good relationship — and that includes how we handle your information.

1.2 This Policy applies to all personal data collected through the hjili website, mobile platform, customer support channels, and any other touchpoint where hjili interacts with you directly or indirectly.

1.3 By registering an account on hjili or by continuing to use the hjili platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.4 If you do not agree with any part of this Policy, you should discontinue use of the hjili platform and may request account closure by contacting our support team.

2. Personal Data We Collect

2.1 hjili collects the following categories of personal data:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID;
• Date of birth (for age verification — players must be 21 or older);
• Philippine mobile number (used for OTP verification and account security);
• Email address;
• Residential address (province, city/municipality).

2.2 Identity Verification Documents

• Government-issued photo ID (e.g., PhilSys National ID, passport, driver's licence, UMID, SSS/GSIS ID, voter's ID);
• Proof of address documents where required;
• Source-of-funds documentation where required by anti-money laundering regulations.

2.3 Financial Data

• GCash or PayMaya account number (last digits only, for transaction matching);
• Bank account details (BDO, BPI, Metrobank) where used for withdrawals;
• Transaction history including deposits, withdrawals, and wager records.

2.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used on the hjili platform;
• Login timestamps and access logs.

2.5 Communications Data

• Records of communications with hjili customer support (live chat transcripts, support ticket history);
• Feedback and survey responses submitted voluntarily.

3. How We Collect Your Data

3.1 hjili collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting customer support;
• Automated collection: Technical data collected automatically when you access the hjili platform, including through cookies and similar tracking technologies (see Section 7);
• Third-party sources: Identity verification data from licensed KYC service providers; fraud prevention data from anti-fraud partners; payment confirmation data from GCash, PayMaya, and banking partners.

3.2 hjili does not collect personal data from social media platforms or purchase data from data brokers.

4. How We Use Your Personal Data

4.1 hjili uses your personal data for the following purposes:

4.2 hjili will not use your personal data for any purpose not listed above without first obtaining your explicit consent or as otherwise required by law.

5. Legal Basis for Processing

5.1 hjili processes your personal data on the following legal grounds under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the hjili Terms & Conditions, including account management, payment processing, and game provision;
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR requirements, anti-money laundering laws, and tax obligations;
• Legitimate interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights;
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit and informed consent. You may withdraw consent at any time.

5.2 Where hjili relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Data Sharing & Disclosure

6.1 hjili does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following circumstances:

6.1 Service Providers

hjili engages trusted third-party service providers who process data on our behalf under strict data processing agreements. These include KYC verification providers, payment processors (GCash, PayMaya, BDO, BPI, Metrobank), fraud prevention partners, and cloud infrastructure providers. All such providers are contractually bound to process your data only as instructed by hjili and in accordance with applicable data protection laws.

6.2 Regulatory & Legal Authorities

hjili may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, or courts of competent jurisdiction where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of hjili's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

7. Cookies & Tracking Technologies

7.1 hjili uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather anonymised analytics data.

7.2 The following types of cookies are used on the hjili platform:

• Essential cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and display options;
• Analytics cookies: Collect anonymised data about how players use the hjili platform to help us improve performance and user experience;
• Security cookies: Used for fraud detection and to identify unusual login patterns that may indicate unauthorised access.

7.3 hjili does not use third-party advertising cookies or behavioural tracking cookies that profile you for external advertising purposes.

7.4 You may manage cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the hjili platform.

8. Data Retention

8.1 hjili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation.

8.2 The following general retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support records: Retained for three (3) years from the date of the last interaction;
• Technical and usage logs: Retained for up to twelve (12) months, after which they are anonymised or deleted.

8.3 Where retention beyond these periods is required by a specific legal obligation or ongoing regulatory investigation, hjili will retain the relevant data until that obligation is fulfilled.

8.4 Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents reconstruction.

9. Data Security

9.1 hjili implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the hjili platform;
• Encryption of sensitive data at rest, including financial records and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and vulnerability assessments of the hjili platform;
• Multi-factor authentication for administrative access to systems holding personal data;
• Incident response procedures for detecting, reporting, and managing personal data breaches.

9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, hjili will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players without undue delay.

10. Your Data Rights

10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by hjili:

• Right to be informed: You have the right to know what personal data hjili holds about you and how it is being used;
• Right of access: You may request a copy of the personal data hjili holds about you at any time;
• Right to rectification: You may request correction of any inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hjili's legal retention obligations;
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time;
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

10.2 To exercise any of the above rights, please contact hjili's Data Protection Officer using the contact details provided in Section 15 of this Policy. hjili will respond to all verified data rights requests within thirty (30) calendar days.

10.3 hjili may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised party.

11. Children's Privacy

11.1 If hjili becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be deleted, and any funds held will be returned to the payment source.

11.2 If you are a parent or guardian and believe that your child has registered on the hjili platform, please contact our support team immediately so that we can take appropriate action.

12. International Data Transfers

12.1 hjili primarily stores and processes personal data within the Philippines. In some cases, data may be transferred to or processed by service providers located outside the Philippines, for example, cloud infrastructure or KYC verification providers operating in other jurisdictions.

12.2 Where personal data is transferred outside the Philippines, hjili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual clauses, data processing agreements, or transfers to jurisdictions recognised as providing adequate data protection.

12.3 By using the hjili platform, you consent to the transfer of your personal data as described in this section, subject to the safeguards outlined above.

13. Third-Party Links

13.1 The hjili platform may contain links to third-party websites or services for informational purposes. hjili is not responsible for the privacy practices or content of any third-party websites.

13.2 We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on the hjili platform does not constitute an endorsement of that website's privacy practices.

14. Updates to This Policy

14.1 hjili reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Where changes are material, hjili will notify registered players via email or in-platform notification prior to the changes taking effect.

14.2 Your continued use of the hjili platform following the posting of any changes to this Policy constitutes your acceptance of those changes. If you do not agree with the updated Policy, you should discontinue use of the platform and may request account closure.

14.3 We encourage you to review this Privacy Policy periodically to stay informed about how hjili is protecting your personal data.

15. Contact Us & Data Protection Officer

15.1 hjili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection laws. If you have any questions, concerns, or requests relating to your personal data, please contact:

15.2 If you are not satisfied with hjili's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

15.3 For more information about your rights under the Philippine Data Privacy Act of 2012, you may refer to the official resources published by the National Privacy Commission.