hjili Casino — Frequently Asked Questions

You must be at least 21 years old to register and play on hjili Casino. This is a strict requirement under PAGCOR regulations and Philippine law. hjili verifies the age of every player during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all funds returned to the original payment source. There are no exceptions to this rule.

No. hjili strictly allows only one account per player. Creating multiple accounts — whether using different mobile numbers, email addresses, or payment methods — is a violation of hjili's Terms & Conditions and may result in permanent account suspension and forfeiture of all balances. If you've forgotten your login details, use the account recovery option on the hjili Login page or contact our support team.

You can update most account details — such as your email address and contact preferences — directly from your hjili account settings. However, changes to your registered name, date of birth, or government ID details require contacting our support team, as these are tied to your KYC verification. Supporting documents may be required to process such changes. This policy exists to protect your account from unauthorised modifications.

On the hjili Login page, click "Forgot Password." Enter your registered mobile number and you'll receive an OTP to reset your password. Choose a strong, unique password that you don't use on other platforms. If you're unable to access your registered mobile number, contact hjili's 24/7 support team via live chat for assisted account recovery. For security reasons, hjili staff will never ask for your current password.

hjili supports a wide range of Philippine payment channels, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BDO, BPI, Metrobank, UnionBank, Landbank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M lhuillier, Palawan Express

All transactions are processed in Philippine Peso (₱). hjili does not currently accept cryptocurrency. The available payment methods may vary depending on your location within the Philippines — players in Manila, Cebu, Davao, and Quezon City all have access to the full range of options.

The minimum deposit on hjili is ₱100 for most payment methods including GCash and PayMaya. Bank transfer minimums may vary depending on the bank — typically ₱200 to ₱500. There is no maximum deposit limit for verified accounts, though unverified accounts may have lower caps until KYC is completed. hjili recommends setting a personal deposit limit through the Responsible Gaming tools in your account settings.

Withdrawal processing times on hjili depend on your chosen method:

• GCash / PayMaya: Usually within 15 minutes to 1 hour
• BDO / BPI / Metrobank: 1–3 business days
• Other banks: Up to 3–5 business days

Withdrawals are processed during business hours (8AM–10PM PST). Requests submitted outside these hours are queued for the next processing window. Your account must be fully KYC-verified before any withdrawal can be processed. The minimum withdrawal amount is ₱200.

hjili does not charge any platform fees for standard deposits or withdrawals. However, your payment provider — GCash, your bank, or an over-the-counter service — may apply their own transaction fees. These third-party fees are outside hjili's control. We recommend checking with your payment provider before initiating a transaction if you're concerned about fees. GCash and PayMaya transfers to and from hjili are typically fee-free for standard amounts.

Most deposits reflect instantly. If your deposit hasn't appeared after 15 minutes, try the following steps:

• Refresh your hjili account balance page
• Check that the transaction was successfully completed on your GCash or banking app
• Verify that you used the correct hjili deposit reference number

If the issue persists after 30 minutes, contact hjili's 24/7 live chat support with your transaction reference number and screenshot of the payment confirmation. Our team will investigate and resolve the issue promptly.

hjili offers 650+ games across multiple categories:

• Slots: Hundreds of titles from top providers — visit the Slot page to browse
• Fishing Games: Including the fan-favourite Dragon Fishing 2
• Crash Games: Fast-paced action including Monster Crash
• Bingo: Multiple bingo variants on the Bingo page
• Live Dealer: Baccarat, roulette, blackjack, and more with real dealers
• Table Games: Classic casino favourites in digital format

New games are added regularly. Check the hjili Casino page for the latest additions.

Yes — hjili is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. All games, including live dealer tables and fishing games, are designed to run well on smartphones and tablets. For the best experience, use a stable Wi-Fi or 4G/5G connection. Filipino players across Metro Manila, Cebu, Davao, and beyond enjoy hjili on their phones every day.

All games on hjili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Game providers on the hjili platform are independently audited for fairness. Live dealer games use physical cards and wheels operated by real dealers in licensed studios, adding an additional layer of transparency. hjili is committed to providing a fair gaming environment for every Filipino player on the platform.

Minimum bets vary by game type. Most slot games on hjili start from as low as ₱1 per spin, making them accessible for casual players. Fishing games and crash games typically start from ₱5–₱10 per round. Live dealer tables have varying minimums — some baccarat tables start from ₱20, while premium tables may have higher minimums. Check the individual game lobby for specific bet limits before you start playing.

hjili offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and structure may vary — check the hjili Casino promotions page for the current offer. Welcome bonuses are subject to wagering requirements, which specify how many times the bonus amount must be played through before winnings can be withdrawn. Always read the full bonus terms before claiming any offer.

A wagering requirement (also called a playthrough requirement) is the number of times you must bet the bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on hjili for exact contribution rates.

Yes — hjili regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on new slot releases, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Promotions are announced via the hjili platform and through account notifications. Make sure your notification preferences are enabled in your account settings so you never miss an offer.

hjili accepts the following Philippine government-issued IDs for KYC verification:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• UMID (SSS or GSIS)
• Voter's ID
• PRC Professional ID

You'll need to submit a clear photo or scan of your ID along with a selfie holding the ID. Proof of address (utility bill or bank statement dated within 3 months) may also be required. KYC is typically processed within 24–48 hours on business days.

hjili uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your financial information is never stored directly on hjili's platform — payment processing is handled by certified third-party payment gateways. Account access is protected by password authentication and optional two-factor authentication (2FA) via OTP. hjili's privacy practices are detailed in our Privacy Policy. We never sell or share your personal data with third parties for marketing purposes.

If you suspect unauthorised access to your hjili account, act immediately:

• Change your password right away via the account settings
• Contact hjili's 24/7 live chat support to flag the issue and request a temporary account lock
• Review your recent transaction history for any unauthorised activity
• Change the password on your email and GCash/PayMaya accounts as well, in case those were also compromised

hjili's security team will investigate and take appropriate action. Never share your OTP or password with anyone — hjili staff will never ask for these details.

Log in to your hjili account and navigate to the Responsible Gaming section in your account settings. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once saved. To increase a limit, a mandatory 24-hour cooling-off period applies — this deliberate delay is designed to prevent impulsive decisions. For more details on all available tools, visit our Responsible Gaming page.

Self-exclusion allows you to voluntarily block access to your hjili account for a set period. Options range from 6 months to permanent exclusion. Once activated, you are immediately logged out and cannot log back in for the duration of the exclusion. hjili will also stop sending you promotional communications during this period. Self-exclusion cannot be reversed before the chosen period ends. You can also register with PAGCOR's national self-exclusion programme to extend your exclusion across all regulated gaming platforms in the Philippines.

If you or someone you know is struggling with problem gambling, the following free resources are available in the Philippines:

• PAGCOR Helpline: 1800-1-888-0777 (toll-free)
• NCMH Crisis Hotline: 1553 (24/7, free)
• In Touch Community Services: 02-8893-7603
• Hopeline Philippines: 02-8804-4673

hjili's own support team is also available 24/7 via live chat and can help you activate account restrictions immediately. You are never alone — reaching out is always the right move. Visit our Responsible Gaming page for the full list of tools and resources.

hjili operates within the Philippine regulatory framework under PAGCOR guidelines. PAGCOR (Philippine Amusement and Gaming Corporation) is the government body responsible for regulating and licensing online gaming operations in the Philippines. hjili aligns its responsible gaming policies, age verification procedures, and player protection measures with PAGCOR's standards. Online gaming is legal in the Philippines for players aged 21 and above. For more information on the regulatory context, visit our About Us page.